What's it like?
An absolute array of ripe dark berry fruits provides a fresh mouthful in each and every part of the cup
With Milk - Please don't - hold out if you can and keep it black.
|Coffee||Delos Andes Coop CO2 Decaf|
|Farm||Delos Andes Coop|
|Owner||Delos Andes Coop|
Our Delivery Policy
Where do we deliver?
We would deliver to Mars if we could – to reach the whole of the universe with good coffee, but it is not that simple – so for now we deliver to:
UK: Channel Islands, Isle of Man, British Forces Post Office.
Europe: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
How long will it take?
We do not work at weekends so the term working day means Monday to Friday. If you place an order on the weekend it will not be sent out until Monday.
All orders placed before 13:00hrs 'normally' go out the same day. We do not guarantee orders go out the same day as ordered.
Royal Mail - You can order up to 2kg (7 x 250g bags) using Royal Mail first or second class - orders over 2kg will be sent using Interlink Next Day
UK Mail Next Day - using this service you can order up to 10kg (38 x 250g bags) will ensure your order gets to you the next working day once the order is despatched from the roastery.
If you use this service you maybe required to sign for the delivery unless you elect to take responsibility for loss if left in a safe place. You will receive an email update from UKMail with a one hour delivery window and using the consignment number you track your order.
How do we keep you updated as to the status of your order.
Once you have placed your order you will receive 2 status updates - they will be:
Order confirmation – this means we have received your order and the coffee is yet to be roasted.
Shipped confirmation – this means your order has left our roastery by your chosen method.
Do we meet our delivery deadlines?
We try our best to meet the delivery deadline quoted, but on the odd occasion a parcel can be delayed due to reasons that are out of our control.
Why don't we offer free postage?
Nothing is free in life. We know you all love free postage and sometimes we do offer it as part of a promotion, but it is our policy to charge for postage. We have considered offering free postage but the costs would have to be absorbed elsewhere by you the customer. We don’t hide our postage costs.
Missing, Damaged or Incorrect Orders
We try very hard to ensure you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged, please contact us via the email address within the 'contact us' section of the website.
Please note: Royal Mail does not class an international shipment as lost or missing for 28 working days unfortunately we can not take any action until this time has passed. During that time we recommend that you ask your local sorting office / post office if they've tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them. You should also check that the delivery address you gave us is correct, this can be found on your shipping confirmation email. If your delivery still hasn't arrived after 14 working days and you have performed the above steps then please email us.
Change of Mind, Address and Cancellations
You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by emailing us at the address shown in the 'contact us' section of the website.
Your product must be complete and in 'as new' condition e.g. if you have opened the postal packet to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used and it must have the heat seal still in place. It should be returned with the original postal packet and packing note you received with it.
Please note that orders that have been ground to order (e.g - not whole roasted beans) may be exempt from our usual returns policy, as these represent a customised special order item. Any 'Free Gifts' received with the product must also be returned. Coffee Real will not refund the cost of postage incurred in returning a item.
If you follow the steps above you will receive a full refund of the product price and any delivery charge paid.
We cannot cancel your purchase when:
The seal has been broken on any products, or the goods were a special order to your specification.
To qualify for a refund or exchange the product must be:
In otherwise "as new" condition; and complete with any free gifts offered with it and, if possible, the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you have a coffee subscription with us please note that if you change your address and/or product profile in your account settings after the purchase date this will not update your current order, only future orders and thus you will need to notify us by email of any changes you wish to make.
This coffee is all about the positive stuff happening in the coffee industry at the coop level - have a think about tyhe below when you are brewing this wonderful lot from the Andes Coop.
Andes Coop is located in the Antioquia region of Columbia and consists of 3,600 farmers over hundreds of small farms; one third of which are owned by women. Together they comprise over 86,000 acres of coffee.
The emphasis here is on quality coupled with social, economic and environmental sustainability.
The Coop has constructed several Micro-Wet Central Mills; outsourcing this wet process centralizes the production to one large facility versus each individual farmer performing this process on their own land less efficiently.
The result of outsourcing is an improved quality and consistency in coffee and the quality of life for the farmer because they can focus more time on growing higher quality coffee and turning a higher profit with less physical labour.
When farmers are able to outsource this process they are decreasing water usage from 60 litres to 6 litres of water to produce each kg of coffee.
The co-op also invests heavily in education and has sent 763 people to college and university. Younger generations receive a subsidy that gives them more money per kg of coffee produced to encourage them to stay in the family business which helps long-term sustainability in coffee farming.
A majority of the younger generations would otherwise leave the industry creating supply shortages in the future.
Even the warehouses are where growers take their coffee parchment for immediate cash payment is the best coffee market prices possible on the day.
These guys have even created and operate agricultural shops where growers purchase their farming supplies for discounted rates to help them increase their bottom line profits.
So this coffee is all about good stuff….
The coffee sent for decafination through an exporter in Germany.
This process is called CO2 Method, or Liquid Carbon Dioxide Method, and Supercritical Carbon Dioxide method but it is technically known as supercritical fluid extraction.
In basic terms - the supercritical CO2 acts selectively on the caffeine, releasing the alkaloid and nothing else. Water-soaked coffee beans are placed in an extraction vessel. The extractor is then sealed and supercritical CO2 is forced into the coffee at pressures of 1,000 pounds per square inch to extract the caffeine.
The CO2 acts as the solvent to dissolve and draw the caffeine from the coffee beans, leaving the larger-molecule flavor components behind. The caffeine-laden CO2 is then transferred to another container called the absorption chamber where the pressure is released and the CO2 returns to its gaseous state and evaporates, leaving the caffeine behind.
The caffeine is removed from the CO2 using charcoal filters, and the caffeine free CO2 is pumped back into a pressurized container for reuse on another batch of beans.
We think this coffee is best brewed via paper filter, either V60 and Chemex - ratio 35g to 495 brewed weight.