What's it like?
Think of the freshest, most succulent blackberrys you’ve ever scoffed - then double it. Kiwi, chocolate, lemon gives a Kenya-like brightness - pungent and citric, with just a rumour of pepper and dark chocolate on the finish.
With Milk - A no no
|Coffee||Utengule SW Decaf|
|Owner||Utengule Coffee Estates|
|Certification||Swiss Water Decaf|
Our Delivery Policy
Where do we deliver?
We would deliver to Mars if we could – to reach the whole of the universe with good coffee, but it is not that simple – so for now we deliver to:
UK: Channel Islands, Isle of Man, British Forces Post Office.
Europe: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
How long will it take?
We do not work at weekends so the term working day means Monday to Friday. If you place an order on the weekend it will not be sent out until Monday.
All orders placed before 13:00hrs 'normally' go out the same day. We do not guarantee orders go out the same day as ordered.
Royal Mail - You can order up to 2kg (7 x 250g bags) using Royal Mail first or second class - orders over 2kg will be sent using Interlink Next Day
UK Mail Next Day - using this service you can order up to 10kg (38 x 250g bags) will ensure your order gets to you the next working day once the order is despatched from the roastery.
If you use this service you maybe required to sign for the delivery unless you elect to take responsibility for loss if left in a safe place. You will receive an email update from UKMail with a one hour delivery window and using the consignment number you track your order.
How do we keep you updated as to the status of your order.
Once you have placed your order you will receive 2 status updates - they will be:
Order confirmation – this means we have received your order and the coffee is yet to be roasted.
Shipped confirmation – this means your order has left our roastery by your chosen method.
Do we meet our delivery deadlines?
We try our best to meet the delivery deadline quoted, but on the odd occasion a parcel can be delayed due to reasons that are out of our control.
Why don't we offer free postage?
Nothing is free in life. We know you all love free postage and sometimes we do offer it as part of a promotion, but it is our policy to charge for postage. We have considered offering free postage but the costs would have to be absorbed elsewhere by you the customer. We don’t hide our postage costs.
Missing, Damaged or Incorrect Orders
We try very hard to ensure you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged, please contact us via the email address within the 'contact us' section of the website.
Please note: Royal Mail does not class an international shipment as lost or missing for 28 working days unfortunately we can not take any action until this time has passed. During that time we recommend that you ask your local sorting office / post office if they've tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them. You should also check that the delivery address you gave us is correct, this can be found on your shipping confirmation email. If your delivery still hasn't arrived after 14 working days and you have performed the above steps then please email us.
Change of Mind, Address and Cancellations
You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by emailing us at the address shown in the 'contact us' section of the website.
Your product must be complete and in 'as new' condition e.g. if you have opened the postal packet to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used and it must have the heat seal still in place. It should be returned with the original postal packet and packing note you received with it.
Please note that orders that have been ground to order (e.g - not whole roasted beans) may be exempt from our usual returns policy, as these represent a customised special order item. Any 'Free Gifts' received with the product must also be returned. Coffee Real will not refund the cost of postage incurred in returning a item.
If you follow the steps above you will receive a full refund of the product price and any delivery charge paid.
We cannot cancel your purchase when:
The seal has been broken on any products, or the goods were a special order to your specification.
To qualify for a refund or exchange the product must be:
In otherwise "as new" condition; and complete with any free gifts offered with it and, if possible, the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you have a coffee subscription with us please note that if you change your address and/or product profile in your account settings after the purchase date this will not update your current order, only future orders and thus you will need to notify us by email of any changes you wish to make.
A show stopping coffee from a wonderful and historic estate.
Situated on the edge of the East African Rift Valley, at the foot of the Mbeya range in Southern Tanzania this estate is where the famous Rift Valley Coffee has its origins. The location has warm summers and fresh winters combined with rich red soils and good seasonal rainfall which all create perfect conditions for coffee cultivation. We consider Mbeya to be one of the best areas for coffee from this origin.
This coffee is 100% Bourbon and grown at 1,500 metres above sea level. About 40% of the estate's 500 hectares are being cultivated with coffee, the remainder left as a nature reserve rich in both flora and fauna, and the habitat for over 150 species of birds. Some of the coffee bushes planted on the estate are the original Bourbon, which came from the Bourbon island (today called La Reunion) in the Indian Ocean. Today after 80 years, they continue to produce coffee of fine quality. However, it is usually considered that a coffee tree becomes economically unprofitable when it is 20-25 years old.
After selectively hand picking the crop and further colour sorting, the coffee is pulped and dry fermented before being washed. After washing the parchment is spread out on raised drying beds, drained and hand sorted for visible defects. Drying time can be anywhere between 6-15 days depending on the weather. When the beans reach a moisture level of 11-12%, the coffee is bagged and stored for about 8 weeks on the estate.
The Estate takes great effort in avoiding damage to the environment within the daily farm operations. The environmental policy is to protect and restore protected areas as well as production areas. The owners are continually evaluating their operations as not to harm neighbouring communities and their environment.
It is estate policy to protect the wildlife that is using the Estate's conservation areas as a corridor or habitat. No hunting or trapping of wildlife is allowed on the estate.
The estate regularly conducts health education sessions for workers, teaching topics such as general hygiene, water hygiene, HIV prevention and much more.
The estate management is committed to good labour relations and does not hire any persons under the age of 18. The estate also promotes equality between men and women and condemn all forms of discrimination.
Decaffeination Process Swiss Water
The Swiss Water Method of Decaffeination was introduced by The Swiss Water Decaffeinated Coffee Company of Burnaby, British Columbia, Canada in 1988
This method is different in that it does not directly or indirectly add chemicals to extract the caffeine. Rather, it relies entirely on two concepts - solubility and osmosis - to decaffeinate coffee beans.
The process begins by immersing a batch of green coffee beans in very hot water in order to dissolve and extract the caffeine. The water is then drawn off and passed through an activated charcoal filter.
The porosity of this filter is sized to only capture larger caffeine molecules, while allowing smaller oil and flavour molecules to pass through it. However, this extraction process will also extract desirable oils and other solids from the beans, resulting in beans with no caffeine and no flavour in one tank, and caffeine-free but with flavour water in another tank.
The Swiss Water process method attempts to overcome this difficulty by first discarding the flavourless caffeine-free beans, and then reusing the flavour-rich water to remove the caffeine from a fresh batch of coffee beans.Water saturated in this way is referred to as green coffee extract or GCE. It is created using a separate batch of green coffee beans, which are immersed in water and then discarded. In a pre-loading tank, water, cane sugar and formic acid are mixed and heated and used to preload carbon filter columns.
The GCE is then filtered over the columns to extract caffeine from it. A fresh batch of green coffee beans is then immersed in the GCE to remove caffeine but retain other components.The other components can be retained because the water is already saturated with flavour ingredients, therefore, the flavours in this fresh bath cannot dissolve - only caffeine moves from the coffee beans to the water.
This results in decaffeination without a massive loss of flavour. The process of filtering the GCE to remove caffeine and immersing the beans is repeated until the beans are 99.9% caffeine free by mass, meeting the required standard.This process takes 8 to 10 hours
We think this coffee is best brewed via paper filter, either V60 and Chemex - ratio 35g to 495 brewed weight.