What's it like?
Big winey fruit toned cup with spice notes and a smack of Cocoa - absolute cracker
With Milk - will take milk, but why would you.
|Farm||250 smallholders farmers|
|Coffee||Gibuzale Mountain Water Decaf|
|Owner||250 smallholder farmers|
|Certification||Mountain Water Decaf|
Our Delivery Policy
Where do we deliver?
We would deliver to Mars if we could – to reach the whole of the universe with good coffee, but it is not that simple – so for now we deliver to:
UK: Channel Islands, Isle of Man, British Forces Post Office.
Europe: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
How long will it take?
We do not work at weekends so the term working day means Monday to Friday. If you place an order on the weekend it will not be sent out until Monday.
All orders placed before 13:00hrs 'normally' go out the same day. We do not guarantee orders go out the same day as ordered.
Royal Mail - You can order up to 2kg (7 x 250g bags) using Royal Mail first or second class - orders over 2kg will be sent using Interlink Next Day
UK Mail Next Day - using this service you can order up to 10kg (38 x 250g bags) will ensure your order gets to you the next working day once the order is despatched from the roastery.
If you use this service you maybe required to sign for the delivery unless you elect to take responsibility for loss if left in a safe place. You will receive an email update from UKMail with a one hour delivery window and using the consignment number you track your order.
How do we keep you updated as to the status of your order.
Once you have placed your order you will receive 2 status updates - they will be:
Order confirmation – this means we have received your order and the coffee is yet to be roasted.
Shipped confirmation – this means your order has left our roastery by your chosen method.
Do we meet our delivery deadlines?
We try our best to meet the delivery deadline quoted, but on the odd occasion a parcel can be delayed due to reasons that are out of our control.
Why don't we offer free postage?
Nothing is free in life. We know you all love free postage and sometimes we do offer it as part of a promotion, but it is our policy to charge for postage. We have considered offering free postage but the costs would have to be absorbed elsewhere by you the customer. We don’t hide our postage costs.
Missing, Damaged or Incorrect Orders
We try very hard to ensure you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged, please contact us via the email address within the 'contact us' section of the website.
Please note: Royal Mail does not class an international shipment as lost or missing for 28 working days unfortunately we can not take any action until this time has passed. During that time we recommend that you ask your local sorting office / post office if they've tried to deliver (even if they haven't left a card) and ask your neighbours if your order has been left with them. You should also check that the delivery address you gave us is correct, this can be found on your shipping confirmation email. If your delivery still hasn't arrived after 14 working days and you have performed the above steps then please email us.
Change of Mind, Address and Cancellations
You can cancel your purchase at any time either before or up to 7 working days* following the day you receive the goods by emailing us at the address shown in the 'contact us' section of the website.
Your product must be complete and in 'as new' condition e.g. if you have opened the postal packet to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used and it must have the heat seal still in place. It should be returned with the original postal packet and packing note you received with it.
Please note that orders that have been ground to order (e.g - not whole roasted beans) may be exempt from our usual returns policy, as these represent a customised special order item. Any 'Free Gifts' received with the product must also be returned. Coffee Real will not refund the cost of postage incurred in returning a item.
If you follow the steps above you will receive a full refund of the product price and any delivery charge paid.
We cannot cancel your purchase when:
The seal has been broken on any products, or the goods were a special order to your specification.
To qualify for a refund or exchange the product must be:
In otherwise "as new" condition; and complete with any free gifts offered with it and, if possible, the original box and packaging.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
If you have a coffee subscription with us please note that if you change your address and/or product profile in your account settings after the purchase date this will not update your current order, only future orders and thus you will need to notify us by email of any changes you wish to make.
Situated at 1,900 metres above sea level, Gibuzale washing station is the highest and most remotely located washing station on Mount Elgon. The coffee shambas extend up and down the cliff faces, making use of natural water gullies and forest cover to extract moisture from the soil.
The Sipi Falls are one of the great natural features of the Elgon region where this coffee originates, with smallholder farms based between 1,600 and 1,900 metres.
It is a steep and difficult terrain to traverse in the rainy seasons – often there are no roads, only dirt tracks that get washed away by the rains.
934 smallholder farmers from around the region deliver coffee cherry to the washing station and they are organised into 41 UTZ certified farmer groups, many of which have been running since 2008. A total of 270 farmers delivered cherries for this particular Gibuzale lot.
This is a dry lot or natural process called which is called Drugar (meaning dry) – the coffee is grown intercropped with traditional food crops, usually utilizing shade trees such as bananas. In these self-sustaining conditions, coffee is left to grow naturally and flowering on average twice a year.
The crop is processed with the use of hand pulpers but attempts are under way to upgrade processing through the introduction of eco-friendly integrated pulping systems, that simultaneously remove both pulp and mucilage whilst using only small amounts of water, making them particularly suitable for use by smallholders. But there is a little way to go on this initiative.
Decaffeination Process Mountain Water
This coffee was sent for decaffeination at the Mountain Water facility in Veracruz, Mexico – also sometimes referred to as Mexican Water Process.
This unique non-chemical decaffeination process uses the clear waters from the highest mountain in Mexico, the Pico de Orizaba to gently remove the caffeine from the green beans.
In basic terms the process works by immersing the green beans in water in order to extract the caffeine content. The water preserves the soluble flavour components of the green beans and this protects the original characteristics of the coffee.
In order to remove the caffeine from the water containing these soluble flavour elements, the water is passed through a filtration system. This produces a solution comprising the original mountain water and the soluble coffee flavours, now free from caffeine.
The resulting green coffee is 99.9% caffeine-free. The beans are then dried to the required moisture content prior to our importation.
The Moutain Water Process is patented and is also organically certified in accordance with the regulations of OCIA, NOP and JAS. It is also Kosher certified.
In June 2017, the The International Taste & Quality Institute based in Brussels with judges selected from 15 of the most prestigious European culinary and sommeliers associations awarded Mountain Water Decaf a gold star Superior rating.
We think this coffee is best brewed via paper filter, either V60 and Chemex - ratio 35g to 495 brewed weight.